Technical Aftersales Customer Service

Technical Aftersales Customer Service

Salary: £21,000 - £22,000

Fitrite is a market leader in the manufacture, supply and installation of engineered, aesthetically superior, state of the art / innovative deck boards.

Our decking and fencing have excellent environmental credentials, outstanding safety rating, a slip resistant, highly durable product with minimal maintenance. A first choice for customers who aspire to maximize enjoyment of their outdoor space.

Decks used from exclusive holiday parks, lodge homes, commercial and domestic properties.

Ensuring excellent consumer outcomes are at the heart of our culture. We are looking for a dynamic and hardworking individual to join our exciting, fast paced and buzzing environment. Your career starts here.

Our teams are available Monday to Friday between 8am to 8pm, Saturday between 9am to 5pm and Sunday between 10am to 4pm on a rotation. In these roles you’ll work shifts across these days which we’ll share more about during your application. However, with our mixed model way of working you’ll have great work life balance.

What would make you stand out for this role?

· Focused on delivering exceptional customer service

· Strong communication skills verbal and written

· A high level of attention to detail

· Strong personal skills and can be an effective team player

· You’re self-confident and can stay calm under pressure

· Professional manner

· Troubleshooting and problem-solving skills

· Ability to work to targets/deadlines

· Effective time management

· Basic computer skills

Day-to-day, you’ll:

• Promote a customer centric approach and efficiently provide exceptional service in all communication inbound/ outbound, telephone / email/ webchat
• Process orders accurately and within an agreed turn-around time
• Investigate your queries, raising with relevant parties, and escalating where needed
• Participate in initiatives that help improve our customer service, processes and procedures

Experience:

• customer service: 1 year (preferred)
• technical support for Home Improvements preferred

Salary:

£21,000- £22,000
40 hours per week

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Salary: £21,000.00-£22,000.00 per year

Benefits:

• Casual dress
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Doncaster, DN2 4BL: reliably commute or plan to relocate before starting work (required)

Experience:

• Home Improvements sector: 1 year (preferred)
• Customer Service: 1 year (preferred)